知識管理分析技術於軍用航空發動機創新維修之研究

知识管理分析技术于军用航空发动机创新维修之研究

陈良驹1

1

张裕华2

国防大学管理学院信息管理学系

2

空军第三后勤指挥部

摘 要

国军近年来持续进行人力精简与组织变革，造成组织知识快速的流失。知识管理系以技术或管理等多样手段进行知识的纪录、分类、储存、扩散及更新，增加组织的竞争优势。军用航空发动机专业维修系与飞行安全有关的重要工作，但相关的知识却未能有效传承，在知识的了解与使用中存在极大的落差。本研究修正Hall and Andriani (2002)所提出的知识管理分析技术为主要研究架构，透过对个案单位之愿景界定、创新特征等数据搜整，并进行一连串知识本质、知识缺口、风险分析及策略弱点分析等探讨。本研究系采用质性的个案研究方法，对研究个案单位进行深度访谈与实地观察，藉此了解个案单位目前推动知识管理的现况、知识缺口分布情形与相关填补策略。个案单位在推动知识管理时，发现其组织所缺乏的知识往往可由外部公司之内隐知识加以替代，因而采取技术引进或合作开发的模式来获得，知识管理的目标可放在降低组织内部内隐知识比例及提高知识文件的编纂程度上。此外，针对个案单位知识缺口现况提出具体改善建议。 关键词：知识管理、创新维修、知识缺口、军用航空发动机

A study of knowledge management analysis technology in the innovative maintenance of military aeronautical engines

Liang-Chu Chen

1

2

1

Yu-Hua Chang

2

Department of Information Management, Management College, National Defense University

Republic China Air Force Lac-3rd (Lac, Logistics Area Command)

ABSTRACT

As for our armed forces have been extensively doing manpower streamlining and organization reforming in recent years, whether the professional maintenance knowledge of military aeronautic engines can be effectively passed down is an important task relative to air safety. This study uses case study method, performs in-depth interview, on-site observation and collects related data and analyze accordingly, so as to understand the present status of each case unit in promoting knowledge management (KM), the distribution condition of knowledge gap and the compensation strategy. This study uses the KM analysis technology submitted by Hall and Andriani in 2002 as the main research framework. By collecting each case unit’s definition of vision, feature of innovation and so forth, and discuss a series of knowledge natures, knowledge gaps, risk analyses and strategy weakness analyses, it obtains the following results: It is found that when promoting KM, the insufficient knowledge of each case unit can often be